Shipping policy
Effective Date: September 16, 2026
Introduction
Thank you for choosing Munoz Flower Shop! We are dedicated to delivering your flowers, plants, and floral products safely, fresh, and on time. This Shipping Policy provides a comprehensive overview of how we process, package, ship, and deliver your orders. Please read this information carefully so you know exactly what to expect after placing an order with us.
We take immense pride in the quality and freshness of every arrangement that leaves our shop. From careful handling to temperature-controlled shipping measures, every step of our fulfillment process is designed to ensure your order arrives in beautiful condition.
1. Order Processing Time
We process orders Monday through Friday, excluding major U.S. holidays. Our standard order processing time is 1–2 business days from the date your order is placed.
Same-Day & Next-Day Processing
Processing time refers to the period during which your order is reviewed, prepared, arranged (for fresh flowers), packaged, and handed off to the shipping carrier. Processing time is separate from shipping/transit time.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, carrier name, and a link to track your shipment in real time.
Important Reminders
- Please double-check your shipping address at checkout. Once an order has entered the processing or fulfillment stage, we may be unable to modify the delivery address
- During peak seasons (Valentine's Day, Mother's Day, Christmas, etc.), processing times may be slightly extended due to high order volumes. We will post any seasonal processing updates on our website and notify affected customers via email
2. Shipping Coverage
2.1 Domestic Shipping
We currently ship to addresses within the continental United States. At this time, we are unable to ship to:
- P.O. Boxes
- APO/FPO/DPO military addresses
- U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
- International destinations
2.2 Delivery Address Requirements
To ensure successful delivery, please provide a complete and accurate physical street address at checkout, including:
- Full street address with apartment, suite, or unit number (if applicable)
- City, state, and ZIP code
- A valid phone number for carrier delivery notifications
Munoz Flower Shop is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
3. Shipping Costs
We are pleased to offer Free Standard Shipping on all orders, with no minimum purchase required. There are no hidden fees, surcharges, or additional handling costs for standard delivery.
4. Estimated Delivery Time
After processing, standard delivery typically takes 3–5 business days, depending on your location and the shipping carrier.
Please note: Delivery timeframes are estimates provided by the carrier and are not guaranteed. Actual transit times may vary based on your location, carrier volume, weather conditions, natural disasters, public holidays, and other external factors beyond our control.
5. Special Considerations for Fresh Flower & Live Plant Shipments
The health, beauty, and freshness of your flowers and plants is our highest priority. Shipping perishable and living products requires special handling, and we have established the following protocols to ensure they arrive in excellent condition.
5.1 Weather-Related Shipping Delays
Fresh flowers and live plants are highly sensitive to extreme temperatures. To protect the quality and health of your order, we actively monitor weather conditions at our facility, along the shipping route, and at the delivery destination.
We may temporarily suspend, delay, or modify shipments under the following conditions:
- Extreme Heat: When temperatures exceed 95°F (35°C) at the origin, in transit, or at the destination
- Extreme Cold: When temperatures drop below 32°F (0°C) at the origin, in transit, or at the destination
If your order is affected by weather-related shipping restrictions, we will promptly notify you via email with an updated shipping schedule and expected delivery date.
5.2 Optimal Shipping Schedule
To minimize the risk of perishable items being held in carrier facilities over non-delivery days:
- Fresh flower orders are typically shipped Monday through Wednesday
- Orders placed on Thursday or Friday for perishable items may be held and shipped the following Monday to ensure they are not sitting in transit over the weekend
- We will notify you if your order's shipment date is adjusted for this reason
5.3 Protective Packaging
We take extensive measures to protect your flowers and plants during transit:
- Temperature Control: During colder months, we include heat packs and thermal insulation at our discretion to protect sensitive items. During warmer months, we may include cold packs and use insulated liners
- Secure Packaging: All arrangements and plants are carefully secured to prevent movement, tipping, and damage during handling and transit
- Hydration: Fresh-cut flowers are packaged with water tubes or moist wrapping to maintain hydration during shipping
- Sturdy Boxes: We use reinforced, corrugated shipping boxes designed to withstand the rigors of carrier handling
5.4 Post-Delivery Acclimation
It is completely normal for fresh flowers and live plants to show temporary signs of stress after shipping. Common acclimation symptoms include:
- Slight yellowing of leaves
- Minor wilting, drooping, or bending of stems
- Some leaf or petal drop
- Closed or partially closed flower buds
These symptoms typically resolve within 5–7 days with proper care and do not indicate any quality issue with the product. Please follow the care instructions included with your order to help your flowers and plants recover quickly.
5.5 Natural Variations
Every flower and plant is a unique living organism. Natural variations in size, color, bloom shape, stem length, foliage density, and overall appearance are expected and are not considered defects. Our product images are representative; the specific item you receive will have its own unique characteristics.
6. Tracking Your Order
You will receive a shipping confirmation email with a tracking number once your package has been dispatched. You can use this tracking number to monitor your shipment's progress directly on the carrier's website.
Tracking Tips
- Tracking information may take up to 24 hours to update after you receive your shipping confirmation
- For fresh flower and live plant orders, we recommend tracking your shipment closely so you can plan to receive the delivery promptly upon arrival
- If your order shows an "Out for Delivery" status, please ensure someone is available to receive the package or that a safe delivery location is accessible
Haven't Received a Shipping Confirmation?
If you have not received a shipping confirmation email within 3 business days of placing your order, please:
- Check your spam or junk email folder
- Verify that the email address on your account is correct
- Contact us at info@munozflowershop.com with your order number and we will investigate immediately
7. Failed Deliveries & Address Issues
7.1 Incorrect or Incomplete Addresses
If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer, we will contact you to arrange reshipment. Please note:
- Additional shipping charges may apply for reshipment
- If the returned package contains perishable items (fresh flowers, live plants), the original product may no longer be viable and may need to be replaced at additional cost
7.2 Failed Delivery Attempts
If the carrier is unable to complete delivery after multiple attempts, the package may be returned to us. In such cases, we will contact you to determine the best course of action. Additional shipping fees may apply for redelivery.
7.3 Refused Deliveries
If a delivery is refused at the recipient's address, the package will be returned to us. Fresh flowers and live plants that are refused and returned are typically not salvageable due to the extended transit time. In such cases, a refund may not be available.
7.4 Delivery Instructions
If you have specific delivery instructions (e.g., "leave at back door," "ring doorbell," "do not leave in direct sunlight"), please include them in the order notes field at checkout. While we will pass these instructions to the carrier, we cannot guarantee that all delivery instructions will be followed.
8. Lost, Stolen, or Damaged Packages
8.1 Packages Damaged in Transit
Please inspect your order immediately upon arrival. If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 48 hours of delivery at info@munozflowershop.com. To help us resolve the issue quickly, please include:
- Your order number
- Clear, well-lit photographs of the damaged item(s) and the original shipping/packaging materials
- A brief written description of the damage or issue
We will review your claim and offer a replacement or full refund at no additional cost to you.
8.2 Lost Packages (In Transit)
If your tracking information shows that your package has not moved for an extended period or appears to be lost in transit, please contact us and we will:
- Open an investigation with the shipping carrier
- Keep you informed of the investigation's progress
- If the package cannot be located, offer a full replacement or refund
8.3 Packages Marked as "Delivered" but Not Received
If your tracking status shows "Delivered" but you have not received the package, please take the following steps:
- Check around your property — porches, side doors, garages, mailrooms, package lockers, and any covered areas
- Check with neighbors — the carrier may have delivered to an adjacent address by mistake
- Wait 24 hours — occasionally, packages are marked as delivered before the actual delivery is completed
- Contact us — if the package is still missing after the above steps, please reach out to us at info@munozflowershop.com and we will work with the carrier to investigate and resolve the issue
Please report missing packages within 5 business days of the "Delivered" date to ensure timely resolution.
8.4 Stolen Packages (Porch Theft)
Munoz Flower Shop is not responsible for packages that are stolen after the carrier confirms delivery to the correct address. However, we will do our best to assist you by:
- Providing delivery confirmation and carrier contact information
- Filing a claim with the carrier on your behalf
- Offering a discounted replacement on a case-by-case basis
We recommend selecting a delivery address where someone can receive the package in person, such as a workplace, or providing delivery instructions for a safe drop-off location.
9. Signature Requirements
Standard deliveries do not require a signature upon delivery. The carrier will typically leave the package at your door or in a secure location.
However, for high-value orders or at our discretion, a signature may be required. If a signature is required and no one is available to sign, the carrier will leave a delivery attempt notice and reattempt delivery according to their standard procedures.
If you would like to request a signature-required delivery for your order, please contact us before placing your order and we will do our best to accommodate your request.
10. Holiday & Peak Season Shipping
During peak floral holidays and seasons, order volumes increase significantly. Please be aware of the following:
- Valentine's Day (February 14): We recommend placing orders at least 5–7 days in advance
- Mother's Day (Second Sunday in May): We recommend placing orders at least 5–7 days in advance
- Christmas & Hanukkah (December): We recommend placing orders at least 7–10 days in advance
- Other holidays (Easter, Thanksgiving, Administrative Professionals' Day, etc.): We recommend placing orders at least 3–5 days in advance
During peak periods, carrier delays may occur due to increased package volumes nationwide. We will post any known carrier delays or service disruptions on our website and notify affected customers via email.
11. Contact Us
If you have any questions, concerns, or need assistance regarding your shipment, our friendly customer service team is ready to help.
This Shipping Policy is effective as of September 16, 2026. Munoz Flower Shop reserves the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes. Your continued use of our website and services constitutes acceptance of the terms outlined herein.
© 2026 Munoz Flower Shop. All rights reserved.