Privacy policy
Effective Date: September 16, 2026
Introduction
Welcome to Munoz Flower Shop. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, browse our products, place an order, subscribe to our newsletter, or interact with any of our services. We are fully committed to being transparent about our data handling practices and safeguarding the personal information you entrust to us.
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with the terms outlined herein, please discontinue use of our website and services immediately.
This policy applies to all visitors, customers, and users of the Munoz Flower Shop website and related digital services.
1. Information We Collect
We collect various types of information to provide, maintain, and continuously improve our products and services. The information we gather falls into the following categories:
1.1 Information You Provide Directly
When you interact with our website or services, you may voluntarily provide us with the following types of personal information:
- Contact Information: Your full name, email address, phone number, billing address, and shipping address
- Account Information: Username, password, account preferences, and profile settings when you create a customer account
- Payment Information: Credit card or debit card details, which are processed securely through our trusted third-party payment processors. We do not store full credit or debit card numbers on our servers.
- Order Information: Purchase history, order details, transaction records, return and exchange requests
- Communication Data: Any information you share when you contact our customer service team, submit product reviews, leave feedback, fill out contact forms, or participate in surveys and promotions
- Recipient Information: If you send flowers or gifts to another person, you may provide us with their name, delivery address, phone number, and any personalized message you wish to include
1.2 Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies, web beacons, and similar tracking technologies:
- Device Information: IP address, browser type and version, operating system, device type, screen resolution, and language settings
- Usage Data: Pages viewed, time spent on each page, click patterns, scroll depth, navigation paths, referring URLs, exit pages, and the date and time of your visits
- Location Data: General geographic location derived from your IP address (city/region level — we do not collect precise GPS-based location data unless explicitly permitted)
- Cookie and Tracking Data: Information gathered through cookies, pixel tags, and similar technologies used to enhance your browsing experience and analyze site performance
2. How We Use Your Information
We use the information we collect for the following specific and legitimate business purposes:
- Order Fulfillment: To process, confirm, fulfill, ship, and deliver your orders, and to provide real-time delivery updates and tracking information
- Customer Support: To respond to your inquiries, resolve issues, process returns and refunds, and provide personalized assistance
- Account Management: To create, maintain, and secure your customer account, store your preferences, and streamline future transactions
- Marketing & Promotions: To send you newsletters, promotional offers, seasonal deals, product recommendations, and personalized marketing communications. You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email or by contacting us directly
- Personalization: To customize your shopping experience, display relevant products, and remember your preferences and cart contents
- Security & Fraud Prevention: To detect, investigate, prevent, and respond to fraudulent transactions, unauthorized access, and other potentially illegal activities, and to protect the security and integrity of our website, business, and users
- Legal Compliance: To comply with applicable federal, state, and local laws, regulations, legal processes, and enforceable governmental requests
- Analytics & Improvement: To analyze website traffic, understand customer behavior, measure marketing effectiveness, and improve our website functionality, product offerings, and overall customer experience
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with trusted third parties only in the following limited circumstances:
3.1 Service Providers
We work with carefully selected third-party companies that perform services on our behalf, including but not limited to:
- Payment processing and transaction security
- Order fulfillment, shipping, and delivery logistics
- Email marketing and communication platforms
- Website hosting, maintenance, and performance optimization
- Data analytics and business intelligence
- Customer service and support tools
These service providers are granted access to only the information necessary to perform their specific functions and are contractually obligated to protect your data and use it solely for the purposes we specify.
3.2 Legal Requirements
We may disclose your personal information when we believe in good faith that such disclosure is necessary to:
- Comply with a legal obligation, law, regulation, or enforceable governmental request
- Protect and defend the rights, property, or safety of Munoz Flower Shop, our customers, or the public
- Enforce our Terms of Service or other agreements
- Detect, prevent, or address fraud, security vulnerabilities, or technical issues
3.3 Business Transfers
In the event that Munoz Flower Shop undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
3.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
4. Cookies and Tracking Technologies
We use cookies, pixel tags, web beacons, and similar tracking technologies to collect and store information when you interact with our website. These technologies help us:
- Essential Cookies: Enable core website functionality such as shopping cart management, secure checkout, and account authentication
- Performance Cookies: Collect anonymous data about how visitors use our website, which pages are most popular, and where errors occur — helping us optimize site performance
- Functional Cookies: Remember your preferences, language settings, and previous choices to provide a more personalized browsing experience
- Marketing Cookies: Track your activity across our website to deliver relevant advertisements and measure the effectiveness of our marketing campaigns
Managing Cookies
You can control and manage cookies through your web browser settings. Most browsers allow you to block or delete cookies, set cookie preferences, or receive notifications when cookies are being sent. Please note that disabling certain cookies may limit your ability to use some features of our website, including the ability to add items to your cart or complete a purchase.
For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy page.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Order and transaction data is retained for a minimum of five (5) years to comply with tax, accounting, and legal obligations
- Account information is retained for as long as your account remains active, plus two (2) years following account deletion
- Marketing communication preferences are retained until you unsubscribe or request deletion
- Customer service correspondence is retained for two (2) years to ensure continuity of support
When your data is no longer needed, we will securely delete or anonymize it.
6. Your Rights and Choices
You have meaningful control over how your personal information is collected and used. The following rights are available to you:
6.1 Access and Review
You may request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format.
6.2 Correction and Update
You can review and update your account information at any time by logging into your customer account and editing your profile settings. If you are unable to make changes through your account, please contact us and we will assist you.
6.3 Marketing Opt-Out
You may opt out of receiving marketing emails and promotional communications at any time by:
- Clicking the "Unsubscribe" link at the bottom of any marketing email
- Updating your communication preferences in your account settings
- Contacting us directly at info@munozflowershop.com
Please note that even after opting out of marketing communications, you may still receive transactional emails related to your orders, such as order confirmations, shipping updates, and delivery notifications.
6.4 Account Deletion
You may request the permanent deletion of your customer account and all associated personal data by contacting our support team. We will process your request within 30 days and confirm completion via email. Please note that certain data may be retained as required by law.
6.5 Cookie Preferences
You can manage your cookie preferences at any time through your browser settings or through our website's cookie consent management tool.
7. California Consumer Privacy Act (CCPA/CPRA) Rights
If you are a resident of California, you are entitled to additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know: You have the right to request detailed information about the categories and specific pieces of personal information we have collected about you, the purposes for which the information is used, and the categories of third parties with whom we share it
- Right to Delete: You may request the deletion of your personal information, subject to certain legal exceptions (e.g., data required to complete a transaction, comply with legal obligations, or detect fraud)
- Right to Correct: You may request that we correct any inaccurate personal information we maintain about you
- Right to Opt-Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information for cross-context behavioral advertising purposes. Munoz Flower Shop does not sell personal information for monetary value. However, certain data shared with advertising partners for targeted advertising may constitute "sharing" under the CPRA. You can exercise this right by contacting us
- Right to Limit Use of Sensitive Personal Information: You may direct us to limit the use and disclosure of your sensitive personal information
- Right to Non-Discrimination: We will not discriminate against you in any way for exercising any of your privacy rights. You will not receive different pricing, reduced service quality, or denial of services
How to Exercise Your CCPA/CPRA Rights
To submit a request, please contact us using the information provided at the bottom of this policy. We will verify your identity before processing any request, typically by confirming information that matches what we have on file. We will respond to verified requests within 45 days. If additional time is needed, we will notify you of the extension and the reason.
You may also designate an authorized agent to submit a request on your behalf, provided that you give the agent signed written permission and we can verify your identity directly.
8. Data Security
We take the security of your personal information seriously and implement comprehensive technical, administrative, and physical safeguards to protect it against unauthorized access, alteration, disclosure, or destruction. Our security measures include, but are not limited to:
- Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL/TLS) technology
- Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment processors
- Access Controls: Strict internal access controls limit employee access to personal information on a need-to-know basis
- Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential threats
- Employee Training: All staff members receive regular training on data protection best practices and privacy compliance
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents and notifying affected users as required by applicable law.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect, solicit, or store personal information from children under 16 years of age. If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete such information from our records.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at info@munozflowershop.com and we will promptly investigate and remove the data.
10. Third-Party Links and Services
Our website may contain links to third-party websites, products, or services that are not owned or operated by Munoz Flower Shop. These may include social media platforms, payment processors, delivery tracking services, and partner websites. This Privacy Policy does not apply to these third-party sites.
We are not responsible for the privacy practices, content, or security of any third-party websites. We strongly encourage you to read the privacy policies of every website you visit, especially before providing any personal information. The inclusion of any link does not imply endorsement or affiliation by Munoz Flower Shop.
11. International Users
If you access our website from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States, where our servers, databases, and central business operations are located.
Data protection and privacy laws in the United States may differ from those in your country of residence. By using our website and services, you consent to the transfer of your information to the United States and the processing of your data in accordance with this Privacy Policy and applicable U.S. law.
If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we process your data based on legitimate business interests, the performance of a contract with you, and your consent where applicable. You may have additional rights under the General Data Protection Regulation (GDPR) or equivalent local legislation, including the right to lodge a complaint with your local data protection authority.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will:
- Update the Effective Date at the top of this page
- Post the revised policy on our website
- For significant changes, notify you via email or a prominent notice on our website prior to the changes taking effect
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, our data practices, or your personal information, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and thoroughly.
This Privacy Policy is effective as of September 16, 2026. © 2026 Munoz Flower Shop. All rights reserved.