Refund policy
Effective Date: September 16, 2026
Our Commitment to Your Satisfaction
At Munoz Flower Shop, your happiness is at the heart of everything we do. We take great pride in delivering the freshest flowers, premium floral arrangements, and quality garden products directly to your door. Every order is handled with care and attention. If for any reason you are not completely satisfied with your purchase, we are here to make it right. This Return & Refund Policy outlines our procedures clearly and transparently so you can shop with full confidence.
1. Eligibility & Return Window
Return windows vary by product type. Non-perishable items (vases, accessories, silk arrangements) are eligible for return within 30 days of delivery. Fresh-cut flowers and live plants are subject to a 48-hour claim window due to their perishable nature.
General Return Conditions
To qualify for a return, each item must satisfy all of the following criteria:
- Condition: The product must be unused, undamaged, and in the same condition in which it was received.
- Packaging: The item must be returned in its original packaging with all tags, labels, ribbons, care instructions, and any included accessories intact.
- Proof of Purchase: A valid order number, order confirmation email, or digital receipt must be provided at the time the return is initiated.
Fresh Flower & Live Plant Return Policy
We understand the unique nature of perishable and living products. Therefore, the following special conditions apply:
- Fresh-cut flowers and live plants may be returned within 48 hours of delivery if they arrive damaged, wilted beyond normal recovery, or significantly different from what was ordered.
- Products must be in substantially the same condition as when delivered. Minor variations in bloom size, petal color, stem length, or foliage are natural characteristics of live botanical products and do not constitute defects eligible for return.
- Fresh flowers and live plants are NOT eligible for return after 48 hours from the delivery timestamp, due to the perishable nature of these items.
2. How to Initiate a Return
We have designed a simple, step-by-step return process to ensure your request is handled quickly and efficiently.
Step 1 — Contact Our Customer Service
Please email us at info@munozflowershop.com within the applicable return window. Provide the following information:
- Your order number
- A brief description of the reason for the return
- Clear photographs of the item(s) and the original shipping/packaging materials
Step 2 — Receive Return Authorization
Our customer care team will review your request within 1–2 business days. If approved, you will receive a Return Merchandise Authorization (RMA) number along with detailed return shipping instructions. Please do not send any items back without prior authorization, as unauthorized returns may be refused or delayed.
Step 3 — Ship the Return
Once authorized, we will provide you with a prepaid return shipping label at no cost to you. Please affix the label securely to the package and drop it off at the designated carrier location. We currently accept mail-in returns only; in-store drop-offs for online orders are not available at this time.
3. Return Shipping Costs & Fees
We believe in a fair and hassle-free experience. Here is what you can expect:
Refund Method
All approved refunds will be credited back to the original payment method used at checkout. We do not issue cash refunds or checks. Store credit may be offered as an alternative only with your explicit agreement.
4. Damaged, Defective, or Incorrect Items
We take every precaution to pack and ship your order securely. However, if your order arrives in any of the following conditions, we will resolve the issue promptly at no additional cost to you:
- Damaged in transit — Broken stems, crushed blooms, cracked pots, or dented containers
- Defective product — Wilted flowers that do not recover within 24 hours of hydration, malfunctioning accessories, or items with manufacturing defects
- Incorrect order — Wrong product, wrong color, wrong quantity, or wrong arrangement style sent
Important — Report Within 48 Hours
All claims for damaged, defective, or incorrect items must be reported within 48 hours of delivery. This allows our team to investigate promptly and file carrier claims if needed. Please include the following in your report:
- Your order number
- Clear, well-lit photographs showing the damage or discrepancy and the original shipping packaging
- A brief written description of the issue
Claims submitted after the 48-hour window may not be eligible for resolution.
5. Fresh Flower Care & Acclimation
Fresh flowers are delicate living products that may experience temporary changes during transit. The following conditions are considered normal and are not grounds for a return or replacement claim:
- Slight drooping or bending of stems after shipment — flowers typically perk up within 4–6 hours of being placed in fresh water
- Minor petal bruising on outer guard petals (especially roses) — these can be gently removed to reveal healthy blooms underneath
- Bud stage flowers that have not yet fully opened — this is by design, as it ensures the longest possible vase life
- Color variations — natural, seasonal, and environmental factors may cause slight differences in flower color compared to website images
Care Instructions
To maximize the beauty and longevity of your fresh flowers:
- Unpack immediately upon delivery
- Trim stems at a 45-degree angle under running water
- Place in a clean vase with fresh, room-temperature water and the provided flower food
- Keep away from direct sunlight, heating vents, and ripening fruit
- Change water every 2 days and re-trim stems as needed
6. Perishable Item Shipping Policy
Temperature & Weather Protections
Fresh flowers and live plants are highly sensitive to extreme temperatures. To protect the quality of your order:
- Heat Advisory: When temperatures at the origin, destination, or along the shipping route exceed 95°F (35°C), shipments may be delayed or upgraded to expedited delivery at no extra charge.
- Cold Advisory: When temperatures drop below 32°F (0°C), we may include heat packs, insulation, or delay shipment until conditions improve.
- You will be notified via email of any weather-related shipping delays, along with a revised estimated delivery date.
Expedited Shipping for Perishable Orders
Fresh flower and live plant orders are shipped via standard carrier services with temperature-protective packaging. To ensure the best possible condition upon arrival, we recommend placing orders Monday through Wednesday to avoid weekend transit delays. Our logistics team monitors weather and routing conditions and may adjust packaging accordingly. You will be notified via email of any weather-related shipping delays, along with a revised estimated delivery date.
7. Order Cancellations & Modifications
We process orders quickly to ensure timely delivery. Therefore, the following time-sensitive rules apply:
8. Non-Returnable Items
The following items are not eligible for return or refund:
- specifications (unless arrived damaged or incorrect)
- Items marked as "Final Sale" or "Non-Returnable" on the product page at the time of purchase
9. Exchanges
We currently do not offer direct exchanges. If you wish to receive a different product, please initiate a return for the original item following the process described above. Once your return is approved, you may place a new order for the desired product. If you need assistance with this process, our customer service team is happy to help.
10. Late or Missing Refunds
If you have not received your refund within the stated 10 business day processing window, please take the following steps:
- Check your bank account or credit card statement — some financial institutions take additional time to post credits
- Contact your bank or credit card company — there is often a processing delay before a refund appears
- Contact us — if you have completed the steps above and still have not received your refund, please reach out to us at info@munozflowershop.com and we will investigate immediately
Contact Us
If you have any questions, concerns, or need assistance with a return, our friendly customer service team is ready to help.
This Return & Refund Policy is effective as of September 16, 2026. Munoz Flower Shop reserves the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes. Your continued use of our website and services constitutes acceptance of the terms outlined herein.