Orders and Shipping
How long does it take to process my order? Orders placed Monday through Friday before 2:00 PM CT are processed the same business day. Orders placed after 2:00 PM CT, on weekends, or on holidays will be processed the next business day.
How long does shipping take? Standard delivery takes 3 to 5 business days after processing, depending on your location.
Is shipping free? Yes. We offer free standard shipping on all orders with no minimum purchase required.
Do you ship internationally? No. We currently ship within the continental United States only. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or international destinations.
How do I track my order? Once your order ships, you will receive a shipping confirmation email with a tracking number to monitor your shipment.
Fresh Flowers and Live Plants
My flowers look slightly different from the website photos. Is that normal? Yes. Every flower and plant is a unique living organism. Natural variations in color, size, and shape are normal and expected.
My flowers arrived looking stressed. What should I do? It is normal for flowers and plants to show temporary stress after shipping, such as slight wilting or minor yellowing. These symptoms typically resolve within 5 to 7 days with proper care.
What if my order arrives damaged? Please contact us within 48 hours of delivery at info@munozflowershop.com with your order number and clear photos of the item and packaging. We will offer a replacement or full refund at no cost to you.
Payment
What payment methods do you accept? We accept Visa, Mastercard, American Express, and Discover credit and debit cards.
Is my payment information safe? Yes. All transactions are protected by 256-bit SSL encryption and processed through PCI DSS compliant payment gateways. We do not store your full card details on our servers.
Will I be charged sales tax? Yes. Applicable sales tax is calculated based on your shipping destination and added at checkout.
Returns and Refunds
What is your return policy? You may return most items within 30 days of delivery. Fresh flowers and live plants must be reported within 48 hours of delivery if damaged or defective. Items must be unused and in original packaging.
Do I pay for return shipping? No. We provide a prepaid return shipping label at no charge once your return is authorized.
How long does a refund take? Refunds are processed within 10 business days after we receive and inspect the returned item. It may take an additional 3 to 5 business days for the credit to appear on your statement.
How is my refund issued? All refunds are credited back to the original payment method used at checkout.
Cancellations
Can I cancel my order? You may request to cancel your order within 24 hours of placing it, provided it has not yet entered the processing stage. After the order has shipped, it cannot be canceled and must be processed as a return.
Contact Us
If you have any other questions, please reach out to our customer service team.
This FAQ is effective as of September 16, 2026.